Wedding Converse with Personalised Laces shipping to the UK & USA.

FAQ’s

Shoe Related FAQ’s

What sizing are the shoes available in?

We offer all of our items in both UK & US sizes and will be listed accordingly on the individual products, should a size not be viewable please contact us to ask for more information. We do advise you to please try Converse on before purchase to ensure you are buying the correct size.

How do they size?

Shoes are purchased in UK sizes, and for US buyers please keep in mind they can come up a little bigger, so would advise trying before buying as once purchased and service undertaken we cannot offer an exchange or refund for this.

Are the Converse & Vans authentic?

Yes, every pair of our trainers are authentic, they are provided to you with the original packaging. All trainers are sourced from the main manufacturer.

Do you customise shoes I already own?

We would class this as a custom order and more than happy to accept your own shoes to bling. We just ask that the postage to send them to us is covered by yourself to do this and would always carry out a custom order request for this service.

Are the shoes included in the price?

Absolutely! We ensure that our pricing is crystal clear, so every pair of shoes created by us includes your Converse or Vans, 1 pair of personalised laces, your original pair of laces, along with 2 satin bows and of course the bling!

What comes in the box?

All footwear is provided and sent in their original boxes and contain:

1 x customised trainers
1 x original laces
1 x personalised laces

Time Related FAQ’s

What is the current turnaround time?

Our turnaround time has always been the same, this is always 1-2 business weeks. This is to ensure your shoes are made with care and attention and allowed enough time to dry before we send them out.

Do you express orders?

Yes, we do! All we ask is that you drop us a message before you order to let us know and to request “express shipping” at checkout. Please make sure that you allow the following timeframes in case you aren’t sure we can meet your wedding date:

Delivery Related FAQ’s

Who will deliver my order?

The UK is Royal Mail or Hermes Courier, this is based on the service you chose at checkout. All items have tracking provided.

– Royal Mail
– Hermes

The USA is sent by Royal Mail and then handed over to the United States Postal Service (USPS).

How long will my order take to arrive?

For the UK, this is as follows;

Hermes 3-5 days
Royal Mail Next Day

For the USA this is as follows;

USPS usually takes 7-10 working days to arrive from the UK sent date to arrive at your door in the USA.

Where is my order?

When you ordered your shoes with us you will have received an email with a tracking code for you to use to follow your shoe journey. You can also login to your account and gain this information here too. Any queries on this, however, please drop us a message directly for us to take a look for you.

Other FAQ’s

Do you offer custom orders?

Yes, more than happy to create bespoke orders, however upon request we have the right to reject the custom order should we feel we cannot uphold the service. You can request this service via our custom orders page.

Do you offer gift wrapping?

All of our shoes arrive wrapped and securely packaged within their Converse box. Should you wish to have these gift wrapped, we offer a free service to have your shoes wrapped with personalised ribbon and gift wrap, please leave us a message in your order. If you do wish to take a peep at them when they arrive before giving them to the recipient this may not be a good idea as cannot be re-applied.

Shipping Worldwide

We send from the UK to USA, Canada, Europe & Australia.

Hand Made

Every item is hand made with care - every detail applied individually.

Quality Assured

All items are checked against your order and perfect before despatch.

Personalised Laces

The first company to offer personalised laces with every pair of trainers.